GAMES CONSOLE MAKER Sony has pulled a
Playstation 3 (PS3) firmware update after users complained that it
locked them out of their systems, leaving them on a frozen load-up
screen.
The software patch named version 4.45 was meant to improve PS3 system stability but instead did quite the opposite. It left a number of users unable to reboot their systems by causing the XMB to not display on their consoles.
"We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible," Sony said in a statement, adding, "We apologise for the inconvenience".
Sony claimed the fault only affected a "small number" of its PS3 consoles, though that didn't stop a troop of gamers from taking to the PS3 Support forum to report the issue, claiming that they were unable to reboot after installing the 4.45 update.
"When I start up the PS3 Slim today, it reported that it required to update to 4.45," forum member JadeTreeInWind said. "After the download and installation, the system reboot. But after it display the PS3 logo, it went to the second screen. It [was] supposed to display XB next but it never goes there. Just the flowing ribbon."
That user along with many others complained that they couldn't even shutdown their PS3 systems by pressing the power button.
"It bleeps, but the system didn't shut down, so I tried unplug the power cord, and plugin again. Still same problem," one member wrote.
The latest update available on the Sony PlayStation website is version 4.41, released in April. Version 4.45 was supposed to let users choose whether they wanted in-game notifications when they earned trophies.
In another forum post, Sony advised users not to do a system restore and to wait for the release of a fix.
Update
Sony issued a tweet today to say it has identified the bug and added, "a new system software update is planned to be released on June 27 that resolves the issue". ยต
The software patch named version 4.45 was meant to improve PS3 system stability but instead did quite the opposite. It left a number of users unable to reboot their systems by causing the XMB to not display on their consoles.
"We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible," Sony said in a statement, adding, "We apologise for the inconvenience".
Sony claimed the fault only affected a "small number" of its PS3 consoles, though that didn't stop a troop of gamers from taking to the PS3 Support forum to report the issue, claiming that they were unable to reboot after installing the 4.45 update.
"When I start up the PS3 Slim today, it reported that it required to update to 4.45," forum member JadeTreeInWind said. "After the download and installation, the system reboot. But after it display the PS3 logo, it went to the second screen. It [was] supposed to display XB next but it never goes there. Just the flowing ribbon."
That user along with many others complained that they couldn't even shutdown their PS3 systems by pressing the power button.
"It bleeps, but the system didn't shut down, so I tried unplug the power cord, and plugin again. Still same problem," one member wrote.
The latest update available on the Sony PlayStation website is version 4.41, released in April. Version 4.45 was supposed to let users choose whether they wanted in-game notifications when they earned trophies.
In another forum post, Sony advised users not to do a system restore and to wait for the release of a fix.
Update
Sony issued a tweet today to say it has identified the bug and added, "a new system software update is planned to be released on June 27 that resolves the issue". ยต
[[ source ]]
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